The Ronald McDonald House of Rochester, Minnesota, is currently welcoming families into the House.

Due to the COVID-19 global pandemic and changing conditions, please contact the House directly to review its current Conditions to Stay requirements.

At this time, the House can also offer support for your family with food items from the on-site Fresh Food Co-Op, prepared meals from local restaurants, on-the-go Activity Bags, and/or reservations at a local hotel if you do not meet the current Conditions to Stay requirements.

The House is here to help and to make your time in Rochester more comfortable.

WHO CAN STAY (STAYING AT RMHMN AND CURRENT COVID-19 GUIDELINES)

Below are some of the current COVID-19 guidelines that must be followed, along with our standard Rules & Expectations, in order to possibly stay at the House. These Conditions to Stay will remain in effect for the near future.

  • The patient, 2 healthy, designated caregivers (18 and older), and patient’s siblings can enter and stay. Designated caregivers and siblings must be identified before checking into RMH (on referral from Mayo Clinic Social Worker). Maximum of 5 people in a guest room.
  • Any family member (patient, designated caregivers and siblings) seeking to use the House must undertake COVID-19 testing from Mayo Clinic in Rochester. The House Manager will assist with this process.
    • Must be in Rochester for 5 consecutive days before completing COVID testing. The patient must have active medical care at Mayo Clinic during this wait period.
    • Must have confirmation of negative COVID test results before checking in.
    • Must check-in within 3 days of COVID test completion.
    • Must remain in Rochester between COVID test and check-in.
  • If a family member has had a confirmed COVID diagnosis via testing within 90 days of checking into the House, this person does not need to be re-tested as long as proper medical documentation can be provided to the House.
    • This person also needs to be symptom and fever-free (with no fever-reducing medications) and have completed their proper isolation period, which is 10 days from symptom onset if they are otherwise healthy or 20 days from symptom onset if they had severe illness, defined as hospitalized with oxygen or respiratory support, or are immunocompromised.
  • All family members seeking to use the House must have completed the House COVID-19 illness screen form. The House staff will review this with family.
  • All family members staying must agree to the House Conditions to Stay and each adult caretaker must sign.
  • It is preferred that all family members who will be staying at the House check into the House together. If you are unable to, when the other designated adult caregiver arrives, they must meet with a House Manager to confirm eligibility.
  • The designated adult caregivers can switch with each other (leave Rochester) and siblings may leave Rochester but must have a negative COVID test before re-entering the House to stay. This must be communicated with the House Manager in order to have COVID testing arranged.
    • Same COVID test expectation will be in place that are used when checking into the House.
  • The House guest room cannot be left unoccupied for more than 2 consecutive nights. This does not include patient and adults staying at the hospital.
  • If designated caregivers switch during a stay, the current caregiver must return their House room key to the House Manager on duty. The House Manager on duty will then issue the new caregiver in House a new guest room key once eligibility is confirmed.

Visitors:

  • No visitors are allowed.

Activities/Travel Outside the House:

  • Caregivers, patients and siblings may not stay overnight at any other person’s home or hotel/motel type facility while a guest at the House.
  • Caregivers, patients and siblings are asked to limit their travel outside the House to medical related appointments/visits and essential needs such as groceries, etc.

Social Distancing:

  • Social distancing of 6 feet or more is expected at all times with any person other than family members.
  • Some community spaces are closed in our facility.
  • Families will sign up to use the guest floor kitchens, laundry rooms, living rooms, activity room, playrooms and outdoor space.  Only one family is allowed at a time to use the above spaces.
  • All meals are to be eaten in your guest room.
  • The House Keepin’ It Fresh Food Co-Op will be available for families. The Co-Op will remained locked, but available 7:30 a.m. to 9 p.m. to families. Please let a House staff person know if you would like to utilize the Food Co-Op. After every use, House staff will disinfect it.

Symptom Monitoring and Testing:

  • Temperatures of caregivers, patient and siblings will be taken twice daily by each family. Please record these on House-provided documentation. If a temperature of over 99.5 degrees is registered, immediately alert a House staff member.
  • House staff will do daily wellness checks with families and confirm that who is registered to stay at the House is still in Rochester.
  • House staff will be doing temperature checks on anyone who enters the House.
    • If guests re-enter the House from the garage, they must immediately go to the front desk to have their temperature taken.
  • Caregivers, patient and siblings must wear masks that covers nose and mouth at all times when outside their guest room. Face shields are not an acceptable alternative for a face mask.
  • Families agree to alert a House staff member immediately if you start having any COVID-19 symptoms.
  • If any family member exhibits symptoms of COVID-19 (this includes the child inpatient or outpatient), you will be asked to immediately leave the House until that person has been medically cleared. The House will alert appropriate Mayo Clinic social work or medical staff.

Community Living:

  • The House is a community living facility and works in partnership with guest families to keep the facility clean and disinfected.
  • Families agree to disinfect any spaces after use in public areas per the directions and supplies provided by the House.

We recognize that these requirements may be difficult for your family. If the House is not the best fit for your family at this time, we want to support you in other ways. We can assist you with discounted rate hotel reservations, provide a bag of groceries and provide activity bags for you during your stay in Rochester.

ADDITIONAL RESOURCES

We would be happy to assist you with reservations at a local hotel. We have many hotels that offer discounted room rates to families who we are unable to serve at this time. We are able to assist you with these reservations, Sunday – Saturday, 8 a.m. – 8 p.m., prior to your arrival in Rochester or as soon as you are in town. Please contact a House Manager at 507-282-3955.

Please call the House as soon as you are in Rochester. We will place you on our waiting list for the time that you are in Rochester. We are able to offer you and your family a bag of food and activities that we hope will help you during your stay in Rochester. When you are placed on the waiting list, we will work with you to set up a time to pick up the bag.

Other lodging options that are community living-type settings similar to the Ronald McDonald House of Rochester are:

  • Nazarene Well House (507-282-6792)
  • House of Compassion (507-289-6025)
  • Serenity House Network (507-273-0470)

MAYO CLINIC RESOURCES

We encourage you to review the Mayo Clinic website regarding COVID-19 and the steps they are taking to protect their patients during their medical care. You can find that information here: https://www.mayoclinic.org/covid-19

Mayo Clinic Social Workers may be able to help connect you with appropriate resources for your visit. You can reach a Social Worker by calling Mayo Clinic Social Work at 507-284-2131.

Mayo Clinic offers a Patient Travel Service, which can either be reached by email at mayopatienttravelservices@mayo.edu or by phone at 763-852-5501 or 866-551-3392. They can help with travel needs relating to: new airline reservations, changes to existing travel itineraries, hotel and car reservations, ground transportation (shuttles), and other Mayo patient discounted rates that are available.

Lastly, Mayo Clinic has a Concierge Service which can help direct and answer additional questions regarding other lodging options, transportation, things to do, local and regional attractions, etc. They are available in the Mayo Building, Lobby Level Office, by email concierge@mayo.edu or by phone at 507-538-8438.

If you have any further questions, please feel free to give us a call at 507-282-3955 or visit us online at wordpress-342253-1376010.cloudwaysapps.com.

Eligibility

  • The Ronald McDonald House provides temporary lodging for families with a patient age 18 years or younger who is receiving care at Mayo Clinic
  • The patient must be receiving medically necessary ongoing care
  • The patient must be either inpatient or an active outpatient with a minimum of 4 appointments per week
  • Families must live outside Olmsted County and cannot be a resident of Olmsted County at any point during their stay
  • The Ronald McDonald House does not provide services to pediatric patients involved in the PRC Pain Rehabilitation Clinic at Mayo Clinic
  • All new families seeking medical care for each child must obtain a referral from Mayo Clinic Social Work Department

Please Note: Anyone staying or visiting the Ronald McDonald House® of Rochester, Minnesota must be infectious disease free for 21 days

The Ronald McDonald House® of Rochester, Minnesota is filled on a first come, first serve basis. We do not take reservations because families with ill children are often not able to predict when their care will end. For all new families (who have never stayed with us before), please read and follow the steps outlined below to allow us to best serve you upon your arrival in Rochester.

How do I stay at the Ronald McDonald House?

Families are served on a first come, first served basis, based on your arrival in Rochester. Please contact the House Manager at 507-282-3955 as soon as you arrive in Rochester to check on availability of a room.

The Ronald McDonald House office hours are 8 a.m. – 9 p.m.  Sunday thru Saturday. If you will be arriving after 8 p.m., please contact the House Manager so we may assist with confirming lodging accommodations.

How do I plan ahead for my upcoming stay in Rochester?

Families are encouraged to plan for a minimum of one night on our list and have a backup lodging plan in place. The Ronald McDonald House has developed partnerships with local hotels that offer discounted rates for families who are in the process of getting a room at the House.

Referral Process

All new families to the Ronald McDonald House of Rochester, Minnesota, must have a referral completed before they may be offered a room at the House.

Former Ronald McDonald House of Rochester families are also required to have a referral completed if they are seeking care for a child not previously seen or if they have not stayed at the House within the past 5 years.

While you do not need the referral to be placed on the list or to receive a discounted room rate at a hotel, we do need the referral in order to offer your family a room at the House.

How to have a referral completed:

  • If your child is receiving outpatient care, you can obtain the referral from a Mayo Clinic Social Worker; you can reach a Social Worker by calling Mayo Clinic Social Work at 507-284-2131
  • If your child is inpatient, you can ask for the Unit Social Worker or the On-Call Social Worker to have the referral completed while your child is in the hospital
  • The referral does need to be completed in person, as signatures are required
    • A release of information with a required signature must be completed as a part of the referral
  • Please remember to contact the House Manager at 507-282-3955 as soon as you arrive in Rochester to be placed on the list or see about open rooms