The Ronald McDonald House of Rochester, Minnesota, is currently welcoming families into the House.

Due to the COVID-19 global pandemic and changing conditions, please contact the House directly to review its current Conditions to Stay requirements.

At this time, the House can also offer support for your family with food items from the on-site Fresh Food Co-Op, prepared meals from local restaurants, on-the-go Activity Bags, and/or reservations at a local hotel if you do not meet the current Conditions to Stay requirements.

The House is here to help and to make your time in Rochester more comfortable.

WHO CAN STAY (STAYING AT RMHMN AND CURRENT COVID-19 GUIDELINES)

Below are some of the current COVID-19 guidelines that must be followed, along with our standard Rules & Expectations, in order to possibly stay at RMHMN. These Conditions to Stay will remain in effect for the near future.

  • Only the patient and two healthy designated caregivers (18 and older) can enter and stay. Designated caregivers must be identified before checking into RMHMN (on referral from Mayo Clinic Social Worker) and must remain the same throughout the guest stay.
  • No siblings or visitors are allowed at this time.
  • Any family member (patient and designated caregivers) seeking to use the RMHMN must undertake COVID-19 testing from Mayo Clinic in Rochester. RMHMN House Manager will assist with this process.
    • Must be in Rochester for five consecutive days before completing COVID-19 testing. The patient must have active medical care at Mayo Clinic during this wait period.
    • Must have confirmation of negative COVID-19 test results before checking in.
    • Must check-in within three days of COVID-19 test completion.
    • Must remain in Rochester between COVID-19 test and check-in.
  • If a family member has had a confirmed COVID diagnosis within 90 days of checking into RMH via testing, this person does not need to be re-tested as long as proper medical documentation can be provided to RMH.
    • This person also needs to be symptom and fever-free (with no fever-reducing medications) and has completed their proper isolation period, which is 10 days from symptom onset if they are otherwise healthy or 20 days from symptom onset if they had severe illness, defined as hospitalized with oxygen or respiratory support, or are immunocompromised.
  • All family members seeking to use the RMHMN must have completed the RMHMN COVID-19 illness screen form. RMHMN staff will review this with family.
  • All family members staying must agree to and sign the RMHMN Conditions to Stay document.
  • It is preferred that all family members who will be staying at RMHMN check into the House together. If you are unable to, when the other designated adult caregiver arrives, they must meet with a House Manager to confirm eligibility.
  • The designated adult caregivers can switch with each other (leave Rochester) but must have a negative COVID-19 test before re-entering RMHMN to stay. This switch must be communicated with the House Manager in order to have COVID-19 testing arranged.
    • Same COVID-19 test expectation will be in place that are used when checking into RMHMN.
  • RMHMN guest room cannot be left unoccupied for more than two consecutive nights. This does not include patient and adults staying at the hospital.
  • Some community spaces are closed. Families can sign up to use other public areas such as the kitchens, laundry rooms, living rooms, activity rooms, playrooms, and outdoor space.
  • The RMHMN Keeping It Fresh Food Co-Op will be available for families to use.
  • RMHMN staff will connect with each family daily to confirm they have no COVID-19 symptoms.
  • Families are asked to take their temperatures twice daily.
  • Anytime you re-enter the House, you must stop by the front desk to have your temperature taken.
  • If at any time any family member exhibits symptoms of COVID-19 (this includes the child inpatient or outpatient), you will be asked to immediately leave the RMHMN until that person has been medically cleared.
  • RMHMN is a community living facility and works in partnership with guest families to keep the facility clean and disinfected.

We recognize that these requirements may be difficult for your family. If the House is not the best fit for your family at this time, we want to support you in other ways. We can assist you with discounted rate hotel reservations, provide a bag of groceries and provide activity bags for you during your stay in Rochester.

ADDITIONAL RESOURCES

We would be happy to assist you with reservations at a local hotel. We have many hotels that offer discounted room rates to families who we are unable to serve at this time. We are able to assist you with these reservations, Sunday – Saturday, 8 a.m. – 8 p.m., prior to your arrival in Rochester or as soon as you are in town. Please contact a House Manager at 507-282-3955.

Please call the House as soon as you are in Rochester. We will place you on our waiting list for the time that you are in Rochester. We are able to offer you and your family a bag of food and activities that we hope will help you during your stay in Rochester. When you are placed on the waiting list, we will work with you to set up a time to pick up the bag.

Other lodging options that are community living-type settings similar to the Ronald McDonald House of Rochester are:

  • Nazarene Well House (507-282-6792)
  • House of Compassion (507-289-6025)
  • Serenity House Network (507-273-0470)

MAYO CLINIC RESOURCES

We encourage you to review the Mayo Clinic website regarding COVID-19 and the steps they are taking to protect their patients during their medical care. You can find that information here: https://www.mayoclinic.org/covid-19

Mayo Clinic Social Workers may be able to help connect you with appropriate resources for your visit. You can reach a Social Worker by calling Mayo Clinic Social Work at 507-284-2131.

Mayo Clinic offers a Patient Travel Service, which can either be reached by email at mayopatienttravelservices@mayo.edu or by phone at 763-852-5501 or 866-551-3392. They can help with travel needs relating to: new airline reservations, changes to existing travel itineraries, hotel and car reservations, ground transportation (shuttles), and other Mayo patient discounted rates that are available.

Lastly, Mayo Clinic has a Concierge Service which can help direct and answer additional questions regarding other lodging options, transportation, things to do, local and regional attractions, etc. They are available in the Mayo Building, Lobby Level Office, by email concierge@mayo.edu or by phone at 507-538-8438.

If you have any further questions, please feel free to give us a call at 507-282-3955 or visit us online at www.rmhmn.org.

Eligibility

  • The Ronald McDonald House provides temporary lodging for families with a patient age 18 years or younger who is receiving care at Mayo Clinic
  • The patient must be receiving medically necessary ongoing care
  • The patient must be either inpatient or an active outpatient with a minimum of 4 appointments per week
  • Families must live outside Olmsted County and cannot be a resident of Olmsted County at any point during their stay
  • The Ronald McDonald House does not provide services to pediatric patients involved in the PRC Pain Rehabilitation Clinic at Mayo Clinic
  • All new families seeking medical care for each child must obtain a referral from Mayo Clinic Social Work Department

Please Note: Anyone staying or visiting the Ronald McDonald House® of Rochester, Minnesota must be infectious disease free for 21 days

The Ronald McDonald House® of Rochester, Minnesota is filled on a first come, first serve basis. We do not take reservations because families with ill children are often not able to predict when their care will end. For all new families (who have never stayed with us before), please read and follow the steps outlined below to allow us to best serve you upon your arrival in Rochester.

How do I stay at the Ronald McDonald House?

Families are served on a first come, first served basis, based on your arrival in Rochester. Please contact the House Manager at 507-282-3955 as soon as you arrive in Rochester to check on availability of a room.

The Ronald McDonald House office hours are 8 a.m. – 9 p.m.  Sunday thru Saturday. If you will be arriving after 8 p.m., please contact the House Manager so we may assist with confirming lodging accommodations.

How do I plan ahead for my upcoming stay in Rochester?

Families are encouraged to plan for a minimum of one night on our list and have a backup lodging plan in place. The Ronald McDonald House has developed partnerships with local hotels that offer discounted rates for families who are in the process of getting a room at the House.

Referral Process

All new families to the Ronald McDonald House of Rochester, Minnesota, must have a referral completed before they may be offered a room at the House.

Former Ronald McDonald House of Rochester families are also required to have a referral completed if they are seeking care for a child not previously seen or if they have not stayed at the House within the past 5 years.

While you do not need the referral to be placed on the list or to receive a discounted room rate at a hotel, we do need the referral in order to offer your family a room at the House.

How to have a referral completed:

  • If your child is receiving outpatient care, you can obtain the referral from a Mayo Clinic Social Worker; you can reach a Social Worker by calling Mayo Clinic Social Work at 507-284-2131
  • If your child is inpatient, you can ask for the Unit Social Worker or the On-Call Social Worker to have the referral completed while your child is in the hospital
  • The referral does need to be completed in person, as signatures are required
    • A release of information with a required signature must be completed as a part of the referral
  • Please remember to contact the House Manager at 507-282-3955 as soon as you arrive in Rochester to be placed on the list or see about open rooms